Frequently Asked Questions

General

What is Level?
Level is a web based solution that lets you enjoy the high returns that investing in Africa has to offer.
Why should I invest through Level?
With Level your investment process is not only simple and secure, you also get the benefit of a customer obsessed team. We built Level to help our loved ones have an easier time investing and building wealth, now you to can benefit from that care and quality service.

Account Security

What is KYC?
Know Your Customer (KYC) is a set of standards used within the investment and financial services industry to verify customer identity, risk profiles, and financial information. We do believe your personal information is precious and are only sharing it with the investment providers that YOU choose. For more information on how we handle your data, you can read our privacy policy here
Why can't I upload a photo from my phone?
We ask that you take an in-person photo or “selfie” from your device after you sign up to ensure that it is you setting up your account and not someone who just happens to have got access to your details have got access to your details
What is Level?
Level is a web based solution that lets you enjoy the high returns that investing in Africa has to offer.
Why should I invest through Level?
With Level your investment process is not only simple and secure, you also get the benefit of a customer obsessed team. We built Level to help our loved ones have an easier time investing and building wealth, now you to can benefit from that care and quality service.

Investment Basics

When is the best time to invest?
The old saying goes” the best time to invest was yesterday, the second-best time is today”.need time and not just money is a big factor in how your investment grows, investing early and frequently is advised. However, we discourage users from investing money that they may need immediately (in the next 60 days) as this may not give the investment a chance to yield expected profits
Investing vs. Saving ?
Investing and saving are both important aspects of financial health, and one can’t invest what they do not have. We believe that a financially healthy person should have at least 30 to 60 days of expenses saved in their regular account; however, in today’s economy where savings accounts deduct more fees than the interest they pay if any we do see many people opting to save through investment products that are liquid and easy to cash out on short notice.
How to think about risk.
Investment risk is the chance that an investment may not go as expected. Investments that are seen as having higher risk or higher chances of not delivering expectations offer investors a higher promise of profit to compensate them for taking a higher risk. This is where the phrase high-risk high reward comes from. As much as we and our partners may classify certain investments as low risk, there is no such thing as a 100% risk-free place to put your money. Even keeping it in your house is subject to risks like fire and theft! There are ways to mitigate risks and loss and many of the professionally managed investments on offer have their own strategies to do so.
What are bonds?
A bond is a debt security. It is a form of borrowing. When you buy bonds, you are lending money to the issuer of the bond for a fixed time at a set interest rate. Governments and companies issue bonds to raise funds (borrow money) to carry out their business. The greatest risk with bonds is the default when the issuer fails to pay back the loan, as governments rarely default since they control the money supply. Government bonds are often considered a very safe investment.
What are stocks and shares?
Stocks and shares represent ownership in a given company. When investing in stocks and shares profit or income is generated when the company pays dividends to its shareholders, or if the stock goes up in value and is sold at a higher price than it was purchased.
What is a unit trust?
A unit trust is a form of collective investment scheme constituted under a trust deed. A unit trust pools investors’ money into a single fund, which is managed by a fund manager. It is broken down into equal units which represent an ownership share of the fund and are priced bases on the net asset value of the fund.
What is a Collective Investment Scheme?
Collective Investment Schemes (CIS) are more frequently known as ‘investment funds’, ‘mutual funds’ or simply ‘funds’. They invest in assets, such as bonds, equities or cash. The collective assets owned by the fund are called a portfolio, and they are managed by a professional fund manager A CIS is a way of investing money alongside other investors in order to benefit from the inherent advantages of working as part of a larger group such as reducing the risks of the investment and requirement of large sums of capital from an individual.

Transactions

Settlement Times
As a general rule of thumb we at Level strive to have payments settle as quickly as possible so that your money can start working for you. However, settlement times are more often than not dependent on your payment method. We generally expect settlement within a time frame of 1-2 days  for local payments and 3-5 days for international payments.
When can I withdraw my money?

Unless when it is specified as a condition or characteristic of a particular investment you should be able to withdraw you funds (principal + available intrest) at any time and we will endeavour to cash you out within 48hrs of receiving you instructions. (Settlement times vary with geography and banks) (Holidays and weekends may cause delays)

Still have questtions? 

“We are committed to empowering individuals from all walks of life to invest with confidence, driving financial inclusion and prosperity across the continent.”

Level Africa is a financial technology company and is not a bank. © 2024  Level. All Rights Reserved.