FAQ

Frequently Asked Questions

Answers to common questions about investing, the Level platform, and institutional services.

Getting Started

Level Africa is an investment platform that gives you access to simple, transparent investment options like unit trusts, treasury bonds, and fixed income products. It is designed to help you build wealth over time.

Create an account, complete your verification, choose an investment option, and fund your account. You can start with an amount that works for you.
The minimum investment depends on the product you choose. Many options are designed to be accessible, so you can start small and build over time.
No. Level Africa is built for both beginners and experienced investors. The platform keeps things simple so you can make informed decisions.

Investments & Returns

You can invest in Treasury Bonds, Unit Trusts, Fixed Income and Thematic Equity Portfolio available through the platform.

Your money is invested into selected financial products that generate returns over time. Depending on the product, returns may be paid periodically or grow your investment value.

Returns depend on the investment product. Some options are lower risk and more predictable, while others may vary. You will always see the details before you invest.
Each investment has its own time horizon. Some are short-term, while others are designed for longer-term wealth building.

Start with what you want your money to achieve. Compare the available products based on your investment goal, expected return, investment period, liquidity and risk. Level provides the key information and terms for each product so you can compare your options before investing.

Safety & Trust

Level Africa is licensed and regulated by the Capital Markets Authority (CMA) of Uganda. We operate within Uganda’s regulatory framework for capital markets and investment services.

Regulation requires Level Africa to operate within established standards for investment services, governance, compliance and investor protection.

Your investments are handled according to the requirements applicable to the specific investment product and its provider. Level Africa provides access to regulated investment opportunities and clearly presents the relevant product information and terms before you invest.

We use identity verification and security controls designed to protect your account and personal information. You should also keep your login credentials secure and never share them with anyone.

You can verify Level Africa’s regulatory status through the Capital Markets Authority of Uganda.

Deposits & Withdrawals

You can fund your account using the available payment options on the platform. These are designed to be simple and secure.
Money already invested may be subject to the liquidity, maturity, redemption or exit terms of the particular product. Don’t imply that every investment can be withdrawn immediately.

Processing times depend on the product and payment method, but you will be informed of timelines before confirming your investment.

Account & Support

Yes. Verification is required to comply with regulations and to keep your account secure.
You can reach our support team via phone or email. We are available during working hours to assist you.
Yes. Your dashboard shows your investments, performance, and activity in one place.

Institutional Services

We work with businesses, SACCOs and cooperatives, financial institutions, investment groups, fintechs and other organizations looking to manage or deploy capital more effectively.

Level Africa provides three core For Business services: Portfolio Management, Cash Management and Fund Hosting. Each service is designed around how an organization needs to manage capital, investments or investment operations.

Portfolio Management helps organizations structure and manage their investments across appropriate asset classes based on their objectives, risk considerations and investment horizon.

Depending on the mandate, this can include portfolio construction, asset allocation, performance monitoring, rebalancing and risk management.

Cash Management helps organizations manage liquidity and put idle or excess capital to work through suitable investment opportunities while considering their operational cash requirements.

We help assess your liquidity needs and allocate available capital to suitable investment options, allowing funds that are not immediately required for operations to potentially generate returns.

Fund Hosting gives organizations access to the infrastructure and operational capabilities needed to launch and operate investment products without having to build the entire investment infrastructure themselves.

Fund Hosting can support organizations such as financial institutions, SACCOs, investment groups, fintechs and other businesses that want to offer investment products or services to their customers or members.

Yes. Through Fund Hosting, Level Africa can provide the infrastructure and operational support required to bring an investment product to market and support its ongoing operation.

Yes. Fund Hosting can provide infrastructure supporting functions such as investor onboarding and ongoing investor management, depending on the requirements of the product.

Yes. The level of operational support depends on the service and agreed mandate. Fund Hosting, for example, is designed to reduce the investment infrastructure and operational burden an organization would otherwise need to manage internally.

Yes. We can work with SACCOs, cooperatives and investment groups that need support managing portfolios, optimizing available cash or accessing infrastructure for investment products.

Yes. Fund Hosting can support fintechs that want to integrate investment capabilities into their offering without building the underlying investment infrastructure from scratch.
No. The appropriate solution depends on the organization’s needs, objectives and requirements rather than its size alone.

Yes. Individuals can access investment products directly through the Level platform, while For Business provides Portfolio Management, Cash Management and Fund Hosting solutions for organizations.

Tell us about your organization and what you are looking to achieve. Our team will assess your requirements and determine which Level Africa For Business service is appropriate.

Talk To Our Team

Still can’t find what you’re looking for? Contact our team for help.

Kampala, Uganda
73A Bunyonyi Dr, Kampala
Our Phone
+256 765972769
Our Email
support@level.africa

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Call us at +256765972769 or fill out our form, and we’ll contact you within one business day.

Office Location

Visit us at our office location at 73A Bunyonyi Drive, Kampala